Being No. 2 is Better Sometimes

by Puppet Master

Imagine yourself looking at your sales reports for the month. On its own, your sales figures look fine. But when you compare it with your sales and marketing expenses, it’s a little below where you expect it to be. You begin to wonder what you are not doing right.

What could be the reasons why your revenues don’t seem cooperative with your marketing efforts? Do you know who your customers are? Chances are you have already identified who they are and more so, you know them very well such that you have just the right products to satisfy their specific needs. How come, then, are you having such a difficult time pulling your sales up?

As promised, this post is going to be about positioning.

Knowing your customers is not enough. You have to decide how you want to position yourself in your chosen niche or market segment. This is what positioning is all about – it refers to “how organizations want their consumers to see their product.” You have to decide how you want your market to perceive your product or service. For example, Head and Shoulders position itself as the No. 1 anti-dandruff shampoo. Another example is Avis which positions itself as No. 2 in the rent-a-car services and appropriately carries the tagline, “We try harder.” This tagline turned out to be a very effective one for them.

When you formulate your positioning strategy, it is very important to remember that how the market will perceive your product or service will largely depend on how your competitors position themselves, too.

So what positioning strategies are available?

One strategy would be a “me-too” strategy. This happens when you position your business close to your rivals. One advantage this strategy brings is that it allows your consumers to easily compare your product with those of your competitors when they buy.

Another strategy would be to position your business “away-from-competitors.” This strategy may involve presenting a benefit or feature that is more superior in certain aspects. This move would certainly have to consider the other elements of the business’ marketing strategy – pricing, promotion, and distribution. All of these elements must echo the superiority of the benefit or feature.

According to marketing gurus, “Ultimately positioning is about how you want consumers to perceive your products and services and what strategies you would adopt to reach this perceptual goal.”

Indeed, there are so many business strategies that can help you so you can grow your business. But how would you know if you have chosen the right one for your business?

Some of Malaysia’s noteworthy entrepreneurs will come together to reveal the X-factor that boosted their business success in the first ever Thinking. Doing. Growing. Business and Marketing Conference on the 5th of May 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. This is the time you can compare notes from those who are sure to be doing it right and learn how to apply their strategies to your own enterprise.

Hurry! There are only very limited seats available to date. Reserve yours now!

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Becoming a Multi-Million Dollar Business: The Journey of Wai Hong Fong

by Puppet Master

Brilliant. Entrepreneurial. Successful.

No, absolutely not a chronologically advanced business hot shot. But yes, he is undoubtedly a bigger-than-life business hot shot.

He is no other than Wai Hong Fong, co-founder and CEO of OZHut, a multi – niche online retail business in Australia. Embarking on a 300-word or so piece about Wai Hong seems such a colossal task considering his accomplishments. Let me try to share with you a morsel albeit, very significant snapshots of him in this post.

After finishing a degree in BA with a major in Media and Communications from Melbourne University, he started building OZHut instead of a corporate career, deviating from the mainstream career path expected of young individuals fresh from college. His uncle’s shed became his headquarters. Initially selling telescopes, OZHut eventually grew as kitchenware and jewellery were added to its product line. OZHut’s humble beginnings jumpstarted an amazing and jaw-dropping multi-million dollar online retailing business it has become today.

The most amazing thing is: He is only 25 years old!

In a very short time, Wai Hong and OZHut have achieved so many feats. This Malaysian young lad led OZHut to be hailed as a finalist in the Online Retailer Industry Awards – Emerging Star Category. OZHut was also chosen as the Best eCommerce Store in the Smart Company’s Web Awards and Best eBusiness in Price, Waterhouse, and Cooper’s My Business Award within 2 years since its founding. Wai Hong’s achievement streak seems unstoppable as he was named as among the Hot 30 Under 30 Entrepreneurs in 2010 and as he made The Age‘s Melbourne Magazine‘s list of the Top 100 Most Influential, Inspirational, Provocative and Creative People for 2011.

Behind this remarkable rise to business success despite his age and experience is an astonishing business acumen that is largely anchored on the “drive” rather than the “dream” which is quite weird but is wonderfully working for him. In an interview with Meld magazine in Australia, Wai Hong shares, “I’ve never dreamt of building a big business or achieving success in the business world, I just set out to do it.” He further admitted that, “I’m not really a ‘reach for the stars, big dreams’ kind of person. I’m more of a ‘next-step, faithful with what you’ve got’ guy.”

There has got to be some formula he’s using that we are missing yet!

Now, here’s the clincher.

Wai Hong Fong is a guest speaker in the Thinking, Doing. Growing Business and Marketing Conference!

He will let us in on how he did it – succeeding in growing his business in such an unbelievably short span of time.

Let me tell you now, there are only a few seats left as we are down to the last three days to the conference on the 5th of May, 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. Hurry! Reserve a seat now!

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Whose Secrets Shall the TDG Conference Reveal?

by Puppet Master

For the first time, Malaysia’s top rank entrepreneurs come together to share the X-factor that bolstered their journey to success in the inaugural Thinking. Doing. Growing. Business and Marketing Conference at the Berjaya Times Square Hotel on May 5, 2012.

Here’s a glimpse of our speakers. The brief biographies are now published in the TDG website.

Noel Chelliah is the founder of DailyMuscle Athletic Consulting. He is also a certified Lifestyle and Weight Management Consultant and personal trainer. His life – changing transformation from being an overweight to a physically fit personality made him a highly credible and inspiring coach to a diverse group of people. To reach more individuals, he has authored a complete 30-day Lifestyle Change System called the BodyRedemption System, and a 28-day Eating Plan known as Transformational Fasting. He absolutely loves to write and has published numerous articles on wellness, exercise, nutrition and lifestyle change online. The persistence and discipline he developed over the years has provided him the push not to give up on prospective clients who refuse his first invitations. This ushered him to the success he is enjoying at the moment. Noel certainly has the expert stamina and strength to share about the follow-up mindset.

Ben and Jo Foo is a husband and wife team at the helm of CupCake Chic’s successful growth. Ben Foo took advantage of his experience in building brands while Jo Foo drew much of her inspiration from having to work in her early years to help her family. Together they founded Malaysia’s famous CupCake Chic. Endowed with complementary skills and common interests, Ben and Jo Foo were able to add one branch after another since they started a couple of years ago. Their penchant for standardization and systemization gave them the key to achieve their franchisor status early in 2012. As they take on a ready stance to indulge the region’s sweet tooth in a bold expansion strategy, they are also ready to share their secrets so we can follow in their footsteps.

Arthur Tan is an alternative investment strategist and a well sought after event host. With his extensive experience in the financial industry on top of his outstanding education in economics and finance in one of Australia’s finest universities, he was able to establish his own investment business. Today, as more individuals from Malaysia, Singapore and Brunei grew their wealth through Arthur’s expertise in financial management, Arthur’s investment business grew as well. He is a strong advocate financial literacy and has been a frequent guest speaker not just on finance but also on the fast becoming popular event hosting. Arthur has also been engaged in commercial assignments, being a celebrity himself. This experience is reason enough for him to competently share valuable insights on celebrity and personality branding.

Wai Hong Fong is co-founder and the CEO of OZHut, a multi-niche online retail business in Australia. In a very short period of less than 5 years, Wai Hong was able to grow OZHut to be a multi-million dollar online business. Armed with a degree in Media and Communications, this Malaysian young lad led OZHut to be hailed as finalist in the Online Retailer Industry Awards – Emerging Star Category, Best eCommerce Store in the Smart Company’s Web Awards and Best eBusiness in Price, Waterhouse, Cooper’s My Business Award within 2 years since its founding. Wai Hong was also named as among the Hot 30 Under 30 Entrepreneurs in 2010. Behind this remarkable rise to business success despite his age and experience, are principles that he stays anchored on. Wai Hong is a self-confessed social entrepreneur as he describes himself as “passionate about building strong businesses that thrive and in turn are able to help us grow healthy communities that cherish our families, our lives and our well-being.”

Aleksandra Ola Krainski is Google, Inc.’s Program Manager for Strategic Operations.
Ola works on a range of strategic projects at Google which aim at improving the user experience for existing Google products and bringing new products specifically designed to the needs of people in Emerging Markets (Latin America, Southeast Asia, India, Middle East and Africa). Ola is also the specialist for external Google Business Groups which are local user communities of Google products interested to learn how to use the web technology to improve the performance of your business.

The TDG Conference is a great opportunity to learn from the entrepreneurs with the X-factor. Hurry! The seats are running out fast so you better reserve yours now.

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Five Common Business Problems – Which Do You want to Overcome?

by Puppet Master

Is your sales seemingly glued at dangerously low levels for what seemed like forever? Are you having trouble raking in cash to cover your operational expenses? Are you left breathless catching up with your supplier obligations? Are you not attracting clients like you thought you would? Do you encounter more customer complaints for your comfort? If your answer to any, or worse all, of these questions is yes, then you are certainly in trouble.

Surely, you do not want your hard – earned savings to just dwindle away; your carefully safeguarded reputation marred due to delinquent borrowed capital; and your venture capitalists disappointed and betrayed.

Studies have shown that within the first five years, more than 5 out of 10 business start – ups succumb to the brutal forces of obsolescence, competition and bankruptcy. Guess what? This means that about half of the business start – ups do succeed. While half of Malaysia’s businesses are having a tremendously hard time staying afloat, the other half are continuously building up their income and profits.

How can that be?
The continued pressure of the global financial crisis casting a cloud over business confidence; competition transcending beyond national borders; the unstoppable ballooning of information easily accessible and available to consumers; the unending proliferation of customer options on products and services; the never-ending rapid growth of social media – these and many other national and global trends have left both start – up and veteran business owners alike breathless as they play catch up to these developments to survive and thrive.

What separates the business failures from the winners?

TDG Logo11 300x117 Five Common Business Problems – Which Do You want to Overcome?

provides you the perfect environment and opportunity to know and discover the most profitable secrets that has repeatedly made the winners head and shoulders above their business failures counterparts – success formulas that can boost your bottom line to double, triple, and even quadruple! Learn how you can start getting the right mindset that will bring out the most innovative strategies you can use to achieve your business goals.

TDG (short of Thinking. Doing. Growing.) is Malaysia’s playground for the most successful business owners and entrepreneurs, and where success stories come together to breed even more success stories – the next one could be yours!

Here is a quick view of what you can learn during the conference:

How to develop the mindset of a multi-million dollar entrepreneur

Deadly mistakes everyone in business makes, yet often overlooks (and how to avoid them)

Closely-held secrets from the people who have been there, done that, and growing ever bigger still

The single fastest way to explode your business. Structured networking opportunities to build lucrative alliances.

Actionable information that will massively profit you once you implement them – No fluffy overviews here.

Why should you join TDG? I’ll tell you why.

You will get first-hand business success formulas from crème de la crème entrepreneurs. The most successful entrepreneurs of this generation have come up with the smartest ways and moves to overcome daunting business challenges. If they are able to do it, there’s no reason why you can’t. They will tell you their secrets.

You will be updated with the latest business trends. Say goodbye to obsolete information that takes you nowhere but the last place in the tough battle for business supremacy. While most business owners fail because of their inability to access and adapt to the latest market trends, the profitable ones remain ahead of the race because of their ability to proactively respond to market development.

You will expand your business network. You will be able to get up-close and personal with business and entrepreneurship savvy personalities, non-government entities and prospective clients, automatically growing your business network base.

Hurry! Limited seats available. Don’t miss out on this worthwhile opportunity! Reserve a seat NOW!

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Completing the Strategic Marketing Triad – The Company

by Puppet Master

It’s so easy to fall prey into the trap of delighting customers in any way you can or retaliating to your competitors’ actions as much as you can. When this happens, we tend to lose touch with the element that gives substance to our marketing efforts – our company.

While being customer – oriented or competition – oriented is good, it is not sufficient. We must ensure that all the things we are doing for the customers or competitors shall be favorable to the company.

What do we mean by favorable?

It means earning profit at reasonable levels with honor. You see, if we don’t operate profitably, marketing cannot exist or happen anymore. Just think of this: Anyone can sell anything at very low prices, much lower than the market standard. When this continuously happens, disaster is inevitable.

The point is: the company is equally important as the customers and competition.

So what must we pay close attention to when it comes to The Business?

It is very important that the entrepreneur identifies what its core competencies are. These core competencies become the linking pin when devising strategies and tactical plans.

Let me tell you more about core competence. This is the ability of a business to do certain operational functions better and at a lesser cost than competitors. This is when competitive advantage comes in and the goal is for it to be sustainable.

How can a business achieve sustainable competitive advantage?

It can be achieved if the business hones and invests more on its core competence while ensuring that its weaknesses are identified and reduced.

On the other hand, the business must make sure that customer – orientation must not only be the concern and responsibility of the marketing department. Rather, it should be the concern of everyone in the t has been said that competitive advantage.

At this point, we have already completed the strategic marketing triad.

The Strategic Marketing Triad 300x225 Completing the Strategic Marketing Triad – The Company

This framework is just a simple springboard for a many decisions to make, issues to address, and goals to achieve. Each element presents challenges by itself. But what remains as a tougher challenge is how to balance the customers, competition, and company.

The market has become more dynamic that it pays to learn from other businesses and practitioners as much as possible. Don’t worry. More exciting insights are coming up in the succeeding posts.

Right now, I would like to suggest you join the Thinking. Doing. Growing. (TDG) Business Conference on May 5, 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. Malaysia’s most successful entrepreneurs will show you how they were able to beat the fast-paced changes in the market in a way that you can directly apply to your own enterprise. The seats are running out fast so you better reserve yours now.

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