Social media has given the everybody in the world the chance to connect and keep connected. It’s a great place to meet friends, find old colleagues and develop new friendships. No matter how ‘free’ some people feel on these sites, the truth is, people you meet on them should be treated like they would if you met them in person.

Keeping good online etiquette when on these sites is extremely important. Here are some things to remember.

• Be clear and honest to avoid misinterpretation.  The thing with social media is that it’s so easy to be understood.  This isn’t something you would want to  happen since it can cause a lot of loss especially if you are a business using online marketing. Make sure everything you say on these sites is clear and true.
• Say please and Thank you. Whenever somebody shares something that is in your best interests, remember to thank them. People have to feel appreciated and a simple ‘thank you’ may be all they need. In addition, it shows that you notice and aren’t only after what you can get from them.
• Keep your fingers in check. Always think before you comment or say anything on these sites. It usually takes a single careless comment to ruin relationships for good. Try and avoid using these sites as your personal outlet and keep things professional.
• Expand your network. Do what you can to expand  your circle of friends. This will have a huge impact on your ratings and reputation.

Online social marketing is a very effective marketing method to employ but can also be used against you if you aren’t careful. In order to keep your online reputation up, you must keep good manners and maintain proper etiquette online.

Additional tips can be found here.

In many companies, what you do during work hours is totally their business. For this reason, social media sites have been blocked in the office. Though there have been a lot of differing ideas weather this should be done, many companies agree that it is in the best interests of the company to ban these sites.

You would think that this being so, there is nothing that the company can do if you spend your free time Facebooking your rants and raves. Think again:

Damian O’Keefe, a former employee of The Good Guys in Townsville, was dismissed after using Facebook to post an expletive-filled rant against a manager on his day off.

Fair Work Australia heard that O’Keefe’s employer sacked O’Keefe after interpreting his comments as a threat to operations manager Kelly Taylor.

What do you think? Did Damian deserve to be fired? After all, he was doing this on his day off, at home! The fact is the barrier between personal and company is narrowing and fast. Do companies have the right to use what is done in an employees personal time as ground for dismissal?

There should be clear rules about this or else a lot of injustice will happen. Companies ought to have clear rules and regulations about what is expected of them when it comes to using social media in and out of the office.

Having a clear policy is the only way for there to exist harmony between employee and employer. Everybody should understand what is expected of them.

Read more about this here.

Credit: maximumpc.com

Internet rage has come to a totally new level thanks to social media. Comments that are full of obscene language, derogatory terms and all the foul speech you can think of.  If you are a company using social media to get clients and get those sales up, is internet rage good for your company? Here are some things to think about:

It’s more of a protest. When people express their disgust on something posted on your wall, it’s not like they’re just being bad. Usually, they do have valid reasons behind these comments. Social media has therefore become a place people can protest about anything they want without worrying about facing any consequences.  Is this good for your company then? Well, since many people who share the sentiments will ‘like’ or comment in the same manner, you’ll be able to determine if there is need to address their complaints.

It moves to action. Think of it-without social media, how would you know what your customers really feel about your product? How would you know if you have to change  your strategies or something?  You wouldn’t. You’d be in the dark just hoping your doing the right thing and chances are by the time you realize your unpopularity, you would  have had a lot of losses made.  With internet rage though, you get to change course before it’s too late.

What should y0u do about it? Blocking or banning people who tend to post ‘negative’ comments on  your wall really won’t get you anywhere. If you block them on your page, they simply might start a new page focused on ‘bringing you down’! Yep, a thousand ‘angry’ comments is far better and easier to deal with than a thousand ‘pages’. The truth is, internet rage can be used to  your benefit. You can address serious concerns as they come and change  your company’s direction with these comments.

Read more here.

A social media monitoring tool allows a brand to control multiple social media profiles from a single source. Through utilizing such software, a brand can identify key influences that interact with the brand on a regular basis, and can look to accommodate them into future social strategies. Even if a brand isn’t looking to incorporate such users in future strategies, they could discuss with them what they would like to see in future campaigns, as these users are likely to be well-versed in what may appear most appealing to a brand’s follower.

It really would be of no use for you to have all those social media sites but not know how so use them. If  you are a brand,  you can use social media to the full by monitoring your fans well. There is a lot of information that you can get from these fans. In a way, getting viewpoints from your fans can be a steering wheel driving you in the right direction.  This especially applies to brands who really need to carefully examine their objectives before implementing any long or short term goals.

How can social media monitoring help in this regard then? Well, with a tool like this, you’ll be able to know how your fans are reacting to whatever strategies you are implementing at the moment. In turn, you will be able to make adjustments according to what works for you. Social media monitoring tools are able to flag comments and posts that may have specific words or phrases attached to them. This way, you’ll never have to blindly do things that you may regret in the future. This is something that you don’t get with the usual marketing strategies that you may be doing.

If there’s one thing you must love about social media marketing. You always have the chance to put light on your pathway and change directions whenever necessary.

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