Imagine yourself looking at your sales reports for the month. On its own, your sales figures look fine. But when you compare it with your sales and marketing expenses, it’s a little below where you expect it to be. You begin to wonder what you are not doing right.

What could be the reasons why your revenues don’t seem cooperative with your marketing efforts? Do you know who your customers are? Chances are you have already identified who they are and more so, you know them very well such that you have just the right products to satisfy their specific needs. How come, then, are you having such a difficult time pulling your sales up?

As promised, this post is going to be about positioning.

Knowing your customers is not enough. You have to decide how you want to position yourself in your chosen niche or market segment. This is what positioning is all about – it refers to “how organizations want their consumers to see their product.” You have to decide how you want your market to perceive your product or service. For example, Head and Shoulders position itself as the No. 1 anti-dandruff shampoo. Another example is Avis which positions itself as No. 2 in the rent-a-car services and appropriately carries the tagline, “We try harder.” This tagline turned out to be a very effective one for them.

When you formulate your positioning strategy, it is very important to remember that how the market will perceive your product or service will largely depend on how your competitors position themselves, too.

So what positioning strategies are available?

One strategy would be a “me-too” strategy. This happens when you position your business close to your rivals. One advantage this strategy brings is that it allows your consumers to easily compare your product with those of your competitors when they buy.

Another strategy would be to position your business “away-from-competitors.” This strategy may involve presenting a benefit or feature that is more superior in certain aspects. This move would certainly have to consider the other elements of the business’ marketing strategy – pricing, promotion, and distribution. All of these elements must echo the superiority of the benefit or feature.

According to marketing gurus, “Ultimately positioning is about how you want consumers to perceive your products and services and what strategies you would adopt to reach this perceptual goal.”

Indeed, there are so many business strategies that can help you so you can grow your business. But how would you know if you have chosen the right one for your business?

Some of Malaysia’s noteworthy entrepreneurs will come together to reveal the X-factor that boosted their business success in the first ever Thinking. Doing. Growing. Business and Marketing Conference on the 5th of May 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. This is the time you can compare notes from those who are sure to be doing it right and learn how to apply their strategies to your own enterprise.

Hurry! There are only very limited seats available to date. Reserve yours now!

Brilliant. Entrepreneurial. Successful.

No, absolutely not a chronologically advanced business hot shot. But yes, he is undoubtedly a bigger-than-life business hot shot.

He is no other than Wai Hong Fong, co-founder and CEO of OZHut, a multi – niche online retail business in Australia. Embarking on a 300-word or so piece about Wai Hong seems such a colossal task considering his accomplishments. Let me try to share with you a morsel albeit, very significant snapshots of him in this post.

After finishing a degree in BA with a major in Media and Communications from Melbourne University, he started building OZHut instead of a corporate career, deviating from the mainstream career path expected of young individuals fresh from college. His uncle’s shed became his headquarters. Initially selling telescopes, OZHut eventually grew as kitchenware and jewellery were added to its product line. OZHut’s humble beginnings jumpstarted an amazing and jaw-dropping multi-million dollar online retailing business it has become today.

The most amazing thing is: He is only 25 years old!

In a very short time, Wai Hong and OZHut have achieved so many feats. This Malaysian young lad led OZHut to be hailed as a finalist in the Online Retailer Industry Awards – Emerging Star Category. OZHut was also chosen as the Best eCommerce Store in the Smart Company’s Web Awards and Best eBusiness in Price, Waterhouse, and Cooper’s My Business Award within 2 years since its founding. Wai Hong’s achievement streak seems unstoppable as he was named as among the Hot 30 Under 30 Entrepreneurs in 2010 and as he made The Age‘s Melbourne Magazine‘s list of the Top 100 Most Influential, Inspirational, Provocative and Creative People for 2011.

Behind this remarkable rise to business success despite his age and experience is an astonishing business acumen that is largely anchored on the “drive” rather than the “dream” which is quite weird but is wonderfully working for him. In an interview with Meld magazine in Australia, Wai Hong shares, “I’ve never dreamt of building a big business or achieving success in the business world, I just set out to do it.” He further admitted that, “I’m not really a ‘reach for the stars, big dreams’ kind of person. I’m more of a ‘next-step, faithful with what you’ve got’ guy.”

There has got to be some formula he’s using that we are missing yet!

Now, here’s the clincher.

Wai Hong Fong is a guest speaker in the Thinking, Doing. Growing Business and Marketing Conference!

He will let us in on how he did it – succeeding in growing his business in such an unbelievably short span of time.

Let me tell you now, there are only a few seats left as we are down to the last three days to the conference on the 5th of May, 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. Hurry! Reserve a seat now!

For the first time, Malaysia’s top rank entrepreneurs come together to share the X-factor that bolstered their journey to success in the inaugural Thinking. Doing. Growing. Business and Marketing Conference at the Berjaya Times Square Hotel on May 5, 2012.

Here’s a glimpse of our speakers. The brief biographies are now published in the TDG website.

Noel Chelliah is the founder of DailyMuscle Athletic Consulting. He is also a certified Lifestyle and Weight Management Consultant and personal trainer. His life – changing transformation from being an overweight to a physically fit personality made him a highly credible and inspiring coach to a diverse group of people. To reach more individuals, he has authored a complete 30-day Lifestyle Change System called the BodyRedemption System, and a 28-day Eating Plan known as Transformational Fasting. He absolutely loves to write and has published numerous articles on wellness, exercise, nutrition and lifestyle change online. The persistence and discipline he developed over the years has provided him the push not to give up on prospective clients who refuse his first invitations. This ushered him to the success he is enjoying at the moment. Noel certainly has the expert stamina and strength to share about the follow-up mindset.

Ben and Jo Foo is a husband and wife team at the helm of CupCake Chic’s successful growth. Ben Foo took advantage of his experience in building brands while Jo Foo drew much of her inspiration from having to work in her early years to help her family. Together they founded Malaysia’s famous CupCake Chic. Endowed with complementary skills and common interests, Ben and Jo Foo were able to add one branch after another since they started a couple of years ago. Their penchant for standardization and systemization gave them the key to achieve their franchisor status early in 2012. As they take on a ready stance to indulge the region’s sweet tooth in a bold expansion strategy, they are also ready to share their secrets so we can follow in their footsteps.

Arthur Tan is an alternative investment strategist and a well sought after event host. With his extensive experience in the financial industry on top of his outstanding education in economics and finance in one of Australia’s finest universities, he was able to establish his own investment business. Today, as more individuals from Malaysia, Singapore and Brunei grew their wealth through Arthur’s expertise in financial management, Arthur’s investment business grew as well. He is a strong advocate financial literacy and has been a frequent guest speaker not just on finance but also on the fast becoming popular event hosting. Arthur has also been engaged in commercial assignments, being a celebrity himself. This experience is reason enough for him to competently share valuable insights on celebrity and personality branding.

Wai Hong Fong is co-founder and the CEO of OZHut, a multi-niche online retail business in Australia. In a very short period of less than 5 years, Wai Hong was able to grow OZHut to be a multi-million dollar online business. Armed with a degree in Media and Communications, this Malaysian young lad led OZHut to be hailed as finalist in the Online Retailer Industry Awards – Emerging Star Category, Best eCommerce Store in the Smart Company’s Web Awards and Best eBusiness in Price, Waterhouse, Cooper’s My Business Award within 2 years since its founding. Wai Hong was also named as among the Hot 30 Under 30 Entrepreneurs in 2010. Behind this remarkable rise to business success despite his age and experience, are principles that he stays anchored on. Wai Hong is a self-confessed social entrepreneur as he describes himself as “passionate about building strong businesses that thrive and in turn are able to help us grow healthy communities that cherish our families, our lives and our well-being.”

Aleksandra Ola Krainski is Google, Inc.’s Program Manager for Strategic Operations.
Ola works on a range of strategic projects at Google which aim at improving the user experience for existing Google products and bringing new products specifically designed to the needs of people in Emerging Markets (Latin America, Southeast Asia, India, Middle East and Africa). Ola is also the specialist for external Google Business Groups which are local user communities of Google products interested to learn how to use the web technology to improve the performance of your business.

The TDG Conference is a great opportunity to learn from the entrepreneurs with the X-factor. Hurry! The seats are running out fast so you better reserve yours now.

Is your sales seemingly glued at dangerously low levels for what seemed like forever? Are you having trouble raking in cash to cover your operational expenses? Are you left breathless catching up with your supplier obligations? Are you not attracting clients like you thought you would? Do you encounter more customer complaints for your comfort? If your answer to any, or worse all, of these questions is yes, then you are certainly in trouble.

Surely, you do not want your hard – earned savings to just dwindle away; your carefully safeguarded reputation marred due to delinquent borrowed capital; and your venture capitalists disappointed and betrayed.

Studies have shown that within the first five years, more than 5 out of 10 business start – ups succumb to the brutal forces of obsolescence, competition and bankruptcy. Guess what? This means that about half of the business start – ups do succeed. While half of Malaysia’s businesses are having a tremendously hard time staying afloat, the other half are continuously building up their income and profits.

How can that be?
The continued pressure of the global financial crisis casting a cloud over business confidence; competition transcending beyond national borders; the unstoppable ballooning of information easily accessible and available to consumers; the unending proliferation of customer options on products and services; the never-ending rapid growth of social media – these and many other national and global trends have left both start – up and veteran business owners alike breathless as they play catch up to these developments to survive and thrive.

What separates the business failures from the winners?

provides you the perfect environment and opportunity to know and discover the most profitable secrets that has repeatedly made the winners head and shoulders above their business failures counterparts – success formulas that can boost your bottom line to double, triple, and even quadruple! Learn how you can start getting the right mindset that will bring out the most innovative strategies you can use to achieve your business goals.

TDG (short of Thinking. Doing. Growing.) is Malaysia’s playground for the most successful business owners and entrepreneurs, and where success stories come together to breed even more success stories – the next one could be yours!

Here is a quick view of what you can learn during the conference:

How to develop the mindset of a multi-million dollar entrepreneur

Deadly mistakes everyone in business makes, yet often overlooks (and how to avoid them)

Closely-held secrets from the people who have been there, done that, and growing ever bigger still

The single fastest way to explode your business. Structured networking opportunities to build lucrative alliances.

Actionable information that will massively profit you once you implement them – No fluffy overviews here.

Why should you join TDG? I’ll tell you why.

You will get first-hand business success formulas from crème de la crème entrepreneurs. The most successful entrepreneurs of this generation have come up with the smartest ways and moves to overcome daunting business challenges. If they are able to do it, there’s no reason why you can’t. They will tell you their secrets.

You will be updated with the latest business trends. Say goodbye to obsolete information that takes you nowhere but the last place in the tough battle for business supremacy. While most business owners fail because of their inability to access and adapt to the latest market trends, the profitable ones remain ahead of the race because of their ability to proactively respond to market development.

You will expand your business network. You will be able to get up-close and personal with business and entrepreneurship savvy personalities, non-government entities and prospective clients, automatically growing your business network base.

Hurry! Limited seats available. Don’t miss out on this worthwhile opportunity! Reserve a seat NOW!

It’s so easy to fall prey into the trap of delighting customers in any way you can or retaliating to your competitors’ actions as much as you can. When this happens, we tend to lose touch with the element that gives substance to our marketing efforts – our company.

While being customer – oriented or competition – oriented is good, it is not sufficient. We must ensure that all the things we are doing for the customers or competitors shall be favorable to the company.

What do we mean by favorable?

It means earning profit at reasonable levels with honor. You see, if we don’t operate profitably, marketing cannot exist or happen anymore. Just think of this: Anyone can sell anything at very low prices, much lower than the market standard. When this continuously happens, disaster is inevitable.

The point is: the company is equally important as the customers and competition.

So what must we pay close attention to when it comes to The Business?

It is very important that the entrepreneur identifies what its core competencies are. These core competencies become the linking pin when devising strategies and tactical plans.

Let me tell you more about core competence. This is the ability of a business to do certain operational functions better and at a lesser cost than competitors. This is when competitive advantage comes in and the goal is for it to be sustainable.

How can a business achieve sustainable competitive advantage?

It can be achieved if the business hones and invests more on its core competence while ensuring that its weaknesses are identified and reduced.

On the other hand, the business must make sure that customer – orientation must not only be the concern and responsibility of the marketing department. Rather, it should be the concern of everyone in the t has been said that competitive advantage.

At this point, we have already completed the strategic marketing triad.

This framework is just a simple springboard for a many decisions to make, issues to address, and goals to achieve. Each element presents challenges by itself. But what remains as a tougher challenge is how to balance the customers, competition, and company.

The market has become more dynamic that it pays to learn from other businesses and practitioners as much as possible. Don’t worry. More exciting insights are coming up in the succeeding posts.

Right now, I would like to suggest you join the Thinking. Doing. Growing. (TDG) Business Conference on May 5, 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. Malaysia’s most successful entrepreneurs will show you how they were able to beat the fast-paced changes in the market in a way that you can directly apply to your own enterprise. The seats are running out fast so you better reserve yours now.

Ready. Aim. Fire!

The market is one big battle field. Seldom can you find yourself alone enjoying the monopoly of an industry or product category. It’s the era of trade liberalization, globalization and – yes, you’re absolutely right – competition!

In my last post, I mentioned about the first C in the strategic marketing triad – the customer and how it is not really just all about them. You have to worry and be concerned about competition, too!

Being customer – oriented is great but it is not enough. We must also consider the competition and try to outperform them at all times.

What happens if we don’t?

The war in pursuit for the customer’s limited buying power brings pretty much the same outcomes as in other battles. The winner gets your share of the market; claims the revenues and profits from your share of the market; and leaves you far behind their trail which is just putting it mildly. Your winning competitor can bring you your ultimate demise! Surely, you don’t want that to happen, do you?

So how do you deal with competition?

First of all, you should identify who among your competitors are major players in the industry and who among them are just trivial ones. As an entrepreneur, you have so many things to do so it is very important that you know which actions of your competitors you must address straight away and those that can be dealt with at a later time. If necessary, you may preempt the actions of your “significant” competitors.

How will you distinguish the urgent competitors’ actions from the non-urgent ones?

Here’s the scoop. The ultimate discriminating factor is in how the action of your competitor will affect your business or your brand. Will the effects be immediate or not? Does it have any strategic effects?

Wait! There’s more!

If you shall truly be watchful of your competition, you must not only pay attention to your direct and indirect competitors as well as your major and trivial competitors. A lot of times, a business is threatened not by its existing rivals but more from likely and probable competitors.

Here’s one way of analyzing your competitors and at the same time evaluating your business’s expansion strategy.

Let me explain the product-customer matrix above. An airline ticket agency may want to expand its product line to include travel and tour packages for the family. On the other hand, it may seek new customers and serve the needs of business or corporate buyers for their employees’ official travels. Because of the prospects available in the business market, the agency may introduce group tours such as those for educational purposes consequently gaining a new market.

Furthermore, you must also familiarize the ways of your competitors. What are their strengths? What are their weaknesses? What are their current strategies? By answering these questions you will have a better understanding of your competition.

Do you know why your competitors are acting the way they do?

Here’s a tip. Your rivals’ actions can be explained by two influences. First is their set of assumptions about themselves and their industry and second is their bunch of strategic corporate objectives. Some sleuthing skills certainly would be helpful in this area.

There you go – 2 Cs down and one more to go to complete the strategic marketing triad. In my next post, I will share with you the third C and that is the Company.

Why can’t we just focus on the customers and competition? These alone bring us more than a handful of concerns and issues already! Let’s answer this very soon.

For the meantime, let me invite you to the Thinking. Doing. Growing. (TDG) Business Conference on May 5, 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. With the extremely crowded market place, you can’t afford to pass up on this conference graced by no less than a powerhouse of Malaysia’s crème de la crème young entrepreneurs who will share with your their “how to” secrets that made them winners in their respective industries. The seats are running out fast so you better reserve yours now.

Every marketing book never fell short emphasizing that when in business, the customer is King. If this is the case then, we might as well give our products away – for free!

So what’s this hint of sarcasm all about? The customer is not King?

Let me explain this to you one piece at a time.

You see, marketing actually has three central elements which without one would render your marketing efforts – in case we could still call it that – futile and useless. These elements are customers, competition and company – the strategic 3 Cs of marketing!

Let me begin with customers.

Marketing as defined by many practitioners and academicians revolves around the customer such that the emphasis is on determining and satisfying what they need and want. On top of this, we also ascertain their expectations so that it shall be among our guides in the manner by which we satisfy their needs and wants. Efforts must be directed towards providing customers a “good reason” to buy. This aim can compel businesses to know their customers very well so that the product or service they offer to the market is the perfect solution to their problems – it can sell on its own.

Most often, not all businesses can handle all the problems there are available in the market. It’s either the business only has limited capacity or it does not have enough capital to cater to the biggest market segment.

So what does the business do?

The idea is really not over the top. You simply have to start segmenting the market. This means you try to identify the different groups in the market who share some common characteristics – or problems. You could group them according to some demographic parameters, buying behavior or lifestyle. Once you have done this, you can now choose which segment you feel you can best serve given your resources and competence.

Do not expect, however, that you are the only one serving that segment or niche even it was you who identified it. Chances are some businesses have already been ahead of you – maybe just a little ahead of you.

So what must you do?

This is the time to decide on your positioning strategy. “What in the world is positioning other than finding a place or corner where you can settle on a pose or position?” you may ask. As a “sneak – peak”, let me tell you now that positioning is creating an image or identity in the minds of our target customers. In a way, the idea is the same as your stock knowledge on positioning – it’s just that the “place” is in the minds of your potential clients. I promise I will tell you more about positioning in my succeeding posts.

Now what are the other 2 Cs?

I will tell you about them in my next post. So just hang in there.
Believe me, what I have shared so far is just the tip of the marketing iceberg. There’s really so much more to know and learn so you can point your arrow of business performance to no other direction but up.

At this point, let me invite you to the Thinking. Doing. Growing. (TDG) Business Conference on May 5, 2012 at the Berjaya Times Square Hotel, Kuala Lumpur. With the extremely crowded market place, you can’t afford to pass up on this conference graced by no less than a powerhouse of successful Malaysian entrepreneurs who will reveal the secrets of their business success. The seats are running out fast so you better reserve yours now.

What is the place where people are more likely to share videos and sites? Facebook! you may answer but in the past few months there is another site that seems to have become extremely popular these days.

Two years ago, StumbleUpon was the main driver for social media traffic, but lost market share to Facebook  over the last 18 months. As of August, Facebook has fallen to about 38% of all U.S. traffic while sites like Twitter, Myspace, Digg, Reddit, YouTube and others are in a distant third. StumbleUpon has a relatively small user base (12 million) compared to Facebook (750 million), but the service is specifically designed to “stumble” between websites and continuing to check out new links.

Does this mean that Facebook is loosing it’s edge when it comes to being the number one social media site? Well, no. On an international level, Facebook is still on top with a user base of around 750M users in comparison with Stumbleupon which only has a mere 12M users. Still, it seems this site does have an edge over Facebook.

People are much more likely to share sites they’ve found on Stumble upon than on Facebook. This basically means that if you are planning to advertise a website, it is more likely to get noticed on Stumbleupon than on Facebook. Though the site may lack in terms of features, the site focuses on a single aspect that it has become good at-sharing websites and videos.

If you are using social media in your advertising campaigns, you would do well to look into using other social media sites that are good at what they do such as Stumbleupon.

More info here.

Social media has given the everybody in the world the chance to connect and keep connected. It’s a great place to meet friends, find old colleagues and develop new friendships. No matter how ‘free’ some people feel on these sites, the truth is, people you meet on them should be treated like they would if you met them in person.

Keeping good online etiquette when on these sites is extremely important. Here are some things to remember.

• Be clear and honest to avoid misinterpretation.  The thing with social media is that it’s so easy to be understood.  This isn’t something you would want to  happen since it can cause a lot of loss especially if you are a business using online marketing. Make sure everything you say on these sites is clear and true.
• Say please and Thank you. Whenever somebody shares something that is in your best interests, remember to thank them. People have to feel appreciated and a simple ‘thank you’ may be all they need. In addition, it shows that you notice and aren’t only after what you can get from them.
• Keep your fingers in check. Always think before you comment or say anything on these sites. It usually takes a single careless comment to ruin relationships for good. Try and avoid using these sites as your personal outlet and keep things professional.
• Expand your network. Do what you can to expand  your circle of friends. This will have a huge impact on your ratings and reputation.

Online social marketing is a very effective marketing method to employ but can also be used against you if you aren’t careful. In order to keep your online reputation up, you must keep good manners and maintain proper etiquette online.

Additional tips can be found here.

In many companies, what you do during work hours is totally their business. For this reason, social media sites have been blocked in the office. Though there have been a lot of differing ideas weather this should be done, many companies agree that it is in the best interests of the company to ban these sites.

You would think that this being so, there is nothing that the company can do if you spend your free time Facebooking your rants and raves. Think again:

Damian O’Keefe, a former employee of The Good Guys in Townsville, was dismissed after using Facebook to post an expletive-filled rant against a manager on his day off.

Fair Work Australia heard that O’Keefe’s employer sacked O’Keefe after interpreting his comments as a threat to operations manager Kelly Taylor.

What do you think? Did Damian deserve to be fired? After all, he was doing this on his day off, at home! The fact is the barrier between personal and company is narrowing and fast. Do companies have the right to use what is done in an employees personal time as ground for dismissal?

There should be clear rules about this or else a lot of injustice will happen. Companies ought to have clear rules and regulations about what is expected of them when it comes to using social media in and out of the office.

Having a clear policy is the only way for there to exist harmony between employee and employer. Everybody should understand what is expected of them.

Read more about this here.