Internet rage has come to a totally new level thanks to social media. Comments that are full of obscene language, derogatory terms and all the foul speech you can think of. If you are a company using social media to get clients and get those sales up, is internet rage good for your company? Here are some things to think about:
It’s more of a protest. When people express their disgust on something posted on your wall, it’s not like they’re just being bad. Usually, they do have valid reasons behind these comments. Social media has therefore become a place people can protest about anything they want without worrying about facing any consequences. Is this good for your company then? Well, since many people who share the sentiments will ‘like’ or comment in the same manner, you’ll be able to determine if there is need to address their complaints.
It moves to action. Think of it-without social media, how would you know what your customers really feel about your product? How would you know if you have to change your strategies or something? You wouldn’t. You’d be in the dark just hoping your doing the right thing and chances are by the time you realize your unpopularity, you would have had a lot of losses made. With internet rage though, you get to change course before it’s too late.
What should y0u do about it? Blocking or banning people who tend to post ‘negative’ comments on your wall really won’t get you anywhere. If you block them on your page, they simply might start a new page focused on ‘bringing you down’! Yep, a thousand ‘angry’ comments is far better and easier to deal with than a thousand ‘pages’. The truth is, internet rage can be used to your benefit. You can address serious concerns as they come and change your company’s direction with these comments.
Read more here.







